No. This does not form part of the Annexure B fees that debt collectors may charge debtors as contained in the Debt Collectors Act, 114 of 1998.
Our company provides this service free of charge to our clients.
We all understand that a tracing fee is an inherent part of our industry and no one can dispute that being prevented from charging a tracing fee to the debtor’s account seems fundamentally unfair but it’s the law and therefore illegal.