Port Elizabeth Debt Collection Services

Debt Collection Rates

Collect A Debt (Pty) Ltd has the capacity and technology to start the recovery process with immediate effect. Our commission-only rates mean that recovering your outstanding accounts has never been more economical and are simple to understand with no hidden cost. With no upfront fee and a customised collection programme, your recovery and financial growth from collections is greatly increased.

Our specialised debt collection software and trained staff continue to set the standards for recovery. Our programmes include a variety of collection tools that are designed to locate, contact, report and secure payment on your accounts.

The Handover Process

STEP 1

STEP 1

UNDERSTAND THE TERMS OF BECOMING A CLIENT

Before you can hand over your debts it is important that you understand how we work and what we offer. We will require that you sign a “Memorandum of Agreement” that stipulates the way forward and the terms. We don’t want unhappy clients and believe in total transparency in order to avoid any confusion.

Memorandum of Agreement must be completed and signed. It will include the quoted and agreed collection commission percentage to be charged on all successful collections and when we will be eligible to charge this. This will also mandate us to proceed against your debtors.

You will only be required to sign one agreement and you can decide on your own terms when you would like to hand over additional debtors. You will only be required to sign up once for life.

STEP 2

STEP 2

SIGN UP AND AGREE ON THE TERMS

In order for us to send you the correct collection commission rate “Memorandum of Agreement” we need to pre-quote you on the collection commission rate on successful collection.

Rates are charged on a result-driven basis and is pre-quoted on a percentage basis in section 5.1 of the agreement.

Age of the debt – service date/invoice date of the debt
Number of account that you will be handing over
Estimates amounts that you will be handing over

STEP 3

STEP 3

COMPLETE AND SIGN THE AGREEMENT

After receiving the agreement you need to initial each page, compete your details in the last section and return this to our offices via the same email address that you received the agreement. Hereafter you can send your hand over instructions to us without any further confirmation from our side or approval.

STEP 4

STEP 4

PREPARE YOUR DEBT SUPORTING DOCUMENTS AND SEND

Prepare and gather all documents relating to the debts that you want to hand over. The more information you provide, the better the chances of recovery.

Provide as much as possible information i.e. credit agreements, statements, invoices, emails, proof of delivery documentation and any other documentation that you can think that will prove your claim sufficiently as if you are in front of a magistrate and you need to convince him/her that the services you provided are genuine and legally due and payable.

Should you require any assistance and need to ask any questions please contact us. We will gladly assist. The following contact options are available to you:

Contact us telephonically on 041-3733000 and ask for marketing department
Send us an email on info@collectadebt.co.za
Message us via WhatsApp.

On receipt of the instructions you will receive a confirmation from us that the instruction/s were received. You will also receive a NEW ACCOUNT LISTING REPORT after your accounts are uploaded onto our database confirming the names of the debtors, amount and the date it was uploaded.

Debt Collection Commission Rates

At Collect a Debt, we believe in fair, transparent, and performance-based pricing.

We work on a commission-only basis – which means you only pay us when we recover your money. Our collection commission typically ranges from 20% to 30%.

How We Determine the Rate:

We assess each case individually and consider factors such as:

Whether a contract agreement and suretyship is signed.
All information provided by the client is correct and sufficient.
The quality of the clients admin and accounting records.
Whether all supporting documents are available and are compliant.
The overall complexity and nature of the debt.
The age of the debt and the total handover amounts.

Our goal is to maximize recovery while keeping costs predictable and fair for you.

The above rates include legal action taken by us against your debtor on condition it is within our jurisdiction.

We will provide you with our detailed terms and conditions after we have received your enquiry but provide you in the interim with the following information:

Instructions to us are assigned on a “no collection – no fee” basis. This means that if we cannot collect, you will not pay any commission.
We collect on overdue accounts from 30 days onwards/overdue up to 3 years overdue determined by the last service date/invoice date or payment date.
Our tracing service is included should you not know the whereabouts of the debtor.
Should payment be made by the debtor after handing over to us you will be kept liable for the collection commission. We refer to these as “paid direct” payments.
Should you hand over the debt and later decide to withdraw for any other reason outside the permitted “cooling off period” of 7 working days you will be liable for collection commission.
We have jurisdiction in the following courts: Port Elizabeth, Motherwell, New Brighton, Jeffreys Bay, Humansdorp, Hankey and Uitenhage Courts.
Should your debtor reside outside of these areas it might become problematic to issue summons from another court’s jurisdiction and we appeal to you to contact our legal department to enquire whether legal action will be possible.
The company has the right to determine whether legal action will be taken after considering facts based on the likelihood of successful collection, for example, jurisdiction, age of the debt, value of the debt, possibility of collection, if the debtor is
employed, does the debtor have removable assets to attach and/or the possibility of an Emolument Attachment Order on his/her salary.

Recover what’s owed to you with our expert debt collection services!

We specialise in ethical, efficient debt recovery for businesses and individuals. With a “No Collection, No Fee” policy, our professional team handle consumer and commercial debts locally and internationally.